ETL Craft & Giftware website offers you an easy way to purchase quality gifts for yourself, your family and friends. On request, we will be happy to gift-wrap or include a gift card for a special occasion. Gift wrap and branding will be in the livery of ETL Craft & Giftware.
We endeavour to have excellent customer service to meet your quality needs. Thank you for shopping with us online.
The ETL Craft & Giftware website operates a privacy pledge that the information you submit to us name, address, email address and billing details, is done so in the strictest confidence. It will be used for the sole purpose of processing your transaction with us. The information will not be used for any other purpose. The information will not be sold, traded, shared or passed under any circumstances to a third party. All online Credit Card transactions are conducted on our secure server.
We use two of the worlds leading payments services to facilitate transactions on this site, giving our customers the option to have their purchase payments processed by either Paypal or Stripe. These services guarantee the security and confidentiality of your transactions with us. You can opt to use Paypal services by selecting the Paypal Logo at the checkout. You can purchase via Paypal even if you don’t have a Paypal account. The Paypal service will accept payment via Visa, Mastercard and American Express etc. If you select the credit card payment option on this site, your payment will be processed by Stripe International Payment Services
Payment Cancellation Information:
Your credit/debit card or PayPal account is tendered through Paypal or Stripe on placement of your order. If you wish to cancel your order please contact us by phone on 00353-9066-25117 or by email to firstname.lastname@example.org and quote your name and order number. If your order has not already been shipped we will be able to refund your purchase in total through the service you have chosen to make the original payment. If your purchase has already been shipped we will offer you a full refund as per our Returns Policy (See Below).
On receipt of payment orders are dispatched within 2 working days if the goods are in stock. If the item requested is out of stock, we will contact you with an estimated dispatch date.
NB: Store Collection Only. Some stock items on instore brands cannot be shipped as they are fragile and the risk of shipping damage is too high. These items are clearly marked as Store Collection Only prior to purchase options. You can purchase these items on line and we will hold them for you for collection in our shop at ETL Craft & Giftware, Main Street, Roscommon Town. We can, upon consultation with you ship these goods but we do require a discussion with you the customer in the first instance, as we will not be in a position to accept the risk of breakage during shipment.
Shipping on orders is via GLS and An Post and calculates automatically via the shipping address and also the values of your total order value as follows:
|Destination||Shipping Charge||Or Free When
You Spend Over †
|Delivery Times *|
|Republic of Ireland||€5.99||€59||3 – 5 days|
|Northern Ireland||€7.50||€59||3 – 5 days|
|United Kingdom||€7.50||€59||7 – 5 days|
|Rest of the World||€14.95||€188||8 – 14 days|
† Free delivery offer applies to goods only and offer is exclusive of insurance charges.
* The delivery times above are quoted with respect to working days. Working days are Monday – Friday inclusive. Please be aware that the above delivery times do not apply during the Christmas period. Expect longer delivery times during this time of year.
** From time to time, due to factors outside of our control, in advance of this we will endeavour to update the delivery times accordingly.
At ETL Craft & Giftware we operate an extensive Return Of Goods Policy, to provide you with greater comfort and security whilst shopping with us.
As we are dealing in some individually hand crafted items, sometimes there can be slight variations between the goods depicted on site and the batches we carry in stock. (eg there can be significant variations in some craft processes like Raku firing) and ask you to contact us by phone or email before ordering certain items so we can send you images of our current stock items. However if you are still not satisfied with the item(s) you ultimately receive the normal return of goods policy applies to your order.
If you are not fully satisfied with your purchase, items can be returned to us within 30 days of despatch and are eligible for a full refund, an exchange or an in-store credit to the value of the original order, at the customers preference. In order to qualify for a refund / voucher, the goods must be returned undamaged, in their original packaging. Please include a copy of the invoice or delivery docket you received with the goods.
Refunds will be made via the Paypal or Stripe service you originally used and directly to the customer account used to create the original purchase.
ETL Craft & Giftware does not accept responsibility for goods lost or damaged during return if the return is due to a “change of mind” on part of the customer. We strongly advise customers to insure returns against loss or damage in this instance.
Where goods are being returned due to defect or damage ETL Craft & Giftware will include the price of insured return postage in your refund. Please contact us before returning damaged or defective items so we can advise you on postage.
All returns should be made to:
ETL Craft & Giftware, Main Street, Roscommon Town, Ireland